Privacy Policy Of We Level Up Treatment Centers

Last modified and effective as of 02/06/2024

At We Level Up, we are committed to protecting your privacy. We pledge to obtain your consent before collecting your personal information and to safeguard any personal information you provide to us.

This Privacy Policy applies to all of the We Level Up websites, products, and services offered by We Level Up and its subsidiaries or affiliated companies.  Sometimes, we may post product-specific privacy notices or Help Center materials to explain our products in more detail.

For any questions or concerns about our Privacy Policy, our Data Use, or if you wish to no longer receive information from We Level Up:  please email or call us at 877.219.2888 or write to us at:



1701 Green Rd Suite C

Pompano Beach, FL 33064


Information you provide – When you contact us, we ask for your personal information (including health-related information) to take steps to provide you with services or products you are interested in.  Some information you explicitly provide to us, other information we automatically collect.

We may combine the information you submit to third parties to provide you with a better experience and to improve the quality of our services. 

We always allow you to opt out of sharing or using information to the extent possible without restricting the quality of your services.

Cookies – When you visit We Level Up web pages, we send one or more cookies to your computer or other device.  We use cookies to improve the quality of our service, including saving your user preferences and improving search results and ads that you see.

We Level Up also uses cookies in its advertising services to help advertisers and publishers serve and manage ads across the web.  Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.  However, some features and services may not function properly if your cookies are disabled.

Log information – When you access our web pages via a browser, application, or other client services, servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser or your account.

User communications – When you send emails or communicate with We Level Up, we may retain those communications to process your inquiries, respond to your requests, improve our services, and offer you the right services tailored to you.  When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction.

Affiliated Google Services on other sites – We offer some of our services on or through other websites with their privacy policies. Personal information that you provide to those sites may be sent to Google to deliver the service to you. We process such information under this Privacy Policy.

Third-Party Applications and Sites – We Level Up may make available third-party applications, such as gadgets or extensions, through its services to enhance your experience with us.  Information collected by the third-party application provider is governed by their respective privacy policies.  This Privacy Policy applies only to We Level Up services.  Please refer to the respective privacy policies of those sites as they may place their cookies or other files on your computer, collect data, or solicit personal information from you.

We Level Up uses the Google and Yahoo retargeting advertising cookies on AdSense partner sites and certain other services to help advertisers and publishers serve and manage ads across the web. You can view and manage your ads preferences associated with this cookie.

Location Data – We Level Up offers location-enabled services (such as GPS signals sent by a mobile device) or information that can be used to approximate a location (such as a cell ID or IP address).  We analyze IP addresses in aggregate for system administration purposes and to gather broad demographic information.  We may share this information with the financial institution that issued the credit card with which an order was placed or with law enforcement authorities if we determine or are notified that the use of the credit card was fraudulent.

Health.  Your protected health information or sensitive health information may be used by staff members or disclosed to other healthcare professionals, who need to know, to evaluate your health, diagnose medical conditions, and provide treatment.  We Level Up abides by HIPAA and HITECH Act protecting your information while providing you with the services you are seeking.

For example, the results of laboratory tests and procedures will be available in your medical record to all health professionals who may provide treatment or be consulted by staff members.

In accordance with HIPAA and the HITECH Act, your health information may also be used to support the day-to-day operations and management of We Level Up, including the improvement of our services and the development of new services. 

Payment. Your protected health information may be used to seek payment from your insurance company(s) (health, dental, auto, or other) and from any other source that you identified that you may use to pay for services such as credit card, cashier check, personal check and or banking company(s).  This is part of the way we can provide you with services and is completely within the HIPAA and HITECH Act requirements.

For example, your health plan may request and receive information on dates of service, the services provided, and the medical condition being treated.

Other uses and disclosures of your information require your authorization.  Under the requirements of HIPAA, the disclosure of your protected health information or its use for any purpose other than those listed above requires your specific written authorization. If you change your mind after authorizing a use or disclosure of your information you may submit a written revocation of the authorization. If the information that we have contains an error or is inaccurate, you have the right to correct it.  If you or your representative authorize us to use or disclose your health information, you may revoke that authorization in writing at any time to stop future uses or disclosures.  Your revocation will not affect any use or disclosures permitted by your authorization while it was in effect.

Where do we process your information?

We Level Up processes personal information including protected health information on our servers in the United States of America.

Information security:

We take necessary security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data.  These include internal reviews of our data collection, storage, and processing practices, and security measures, including data encryption, and administrative and physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal including protected health information to We Level Up employees, contractors, and agents who need to know that information to provide you with the services you are seeking out on our behalf.  These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.

Accessing, controlling, and keeping personal information including protected health information:

When you use We Level Up services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes.  

We ask individual users to identify themselves and the information requested to be accessed, corrected, or removed before processing such requests.  

In any case, where we provide information access and correction, we perform this service free of charge. Because of the way we maintain certain services after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems. Please review the service Help Centers for more information.

You have certain rights under federal and state privacy standards such as HIPAA, HITECH Act, CCPA, and other data privacy laws such as state-level Consumer Protection Acts and Privacy Acts. These include:



We Level Up regularly reviews its compliance with this Privacy Policy and all applicable laws and regulations, including HIPAA, and HITECH.  When we receive written requests or complaints, it is the We Level Up policy to timely contact the concerned user regarding his or her concerns.   We will cooperate with the applicable law and regulatory authorities, including the FTC and other federal, state, and local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between We Level Up and an individual.


By posting any comments, posts, or other material on We Level Up blogs or social media sites, you give us the right to reproduce, distribute, publish, display, edit, modify, create derivative works from, and otherwise use your submission for any purpose consistent with this Privacy Policy in any form and on any media.

Changes to this Privacy Policy:

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent.  We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).  We will also keep prior versions of this Privacy Policy in an archive for your review.

Voice Calls and SMS Text Messages

Please find below more about our communications policies.